Refund policy
Return & Refund Policy
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns You have 15 days from the date you received your item to request a return. To be eligible, your item must be unused, unworn, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How We Handle Returns Returns are handled on a case-by-case basis. In most cases, you will not be required to ship the item back. Instead, we offer a 50% partial refund, allowing you to keep the item. If you prefer a full refund, the item must be returned in its original condition. Contact us at team@theohlala.com and we'll find the best solution for you.
Return Shipping If a return of the item is required for a full refund, we will provide a free return shipping label. Simply contact us at team@theohlala.com.
Exchanges The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the desired item. Contact us and we'll guide you through the process.
Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, you'll be automatically refunded to your original payment method within 5-7 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at team@theohlala.com.
Non-returnable items
- Items purchased on sale
- Items showing signs of use or damage